STANDARD ITEMS: 1-3 Working days. NON-STANDARD ITEMS: 3-7 Working days.
All products are shipped F.O.B. RSM, California.
Returns will not be accepted without a valid Return Merchandise Authorization (RMA) number issued by an authorized representative of Accurate Imaging Resources. Any product returned without proper documentation and an RMA number will be refused by our receiving department. RMA numbers are valid for 90 days.
Accurate Imaging Resources reserves the right to inspect and make a final inspection of all returned merchandise. If our inspection department determines that the ribbons are not defective, a restocking fee of 25% and all applicable shipping costs will be deducted from your credit. A 25% restocking charge is applied to all products returned to our stock due to customer wrong ordering, inability to use or sell the product, or non-acceptance of the shipment. RMA numbers will not be issued for custom orders of any kind. Custom orders are defined as color ribbons, non-stock sizes, and any other ribbons not listed in Accurate Imaging Resources' price lists. RMAs returned C.O.D. will not be accepted.
A minimum order consists of one case per each specific size of ribbon. An additional 10% charge will be added to each ribbon for orders under one case quantities.
MIX AND MATCH ORDERING:
Mix and match quantities of full cases are accepted to achieve volume discounts.
All claims for damage or shortage must be made within 10 days of receipt of product(s).
ANNUAL AGREEMENTS AND BLANKET ORDERS:
Annual agreements can be negotiated to receive volume discount pricing. Blanket orders and deferred date shipments are also accepted.
Will-call at our RSM, CA location is available upon request.
Accurate Imaging Resources will drop ship your order if your company is on net terms. We will use your company name as the return company and apply any documentation or purchase orders onto the shipment for you. Accurate Imaging Resources' name will not appear on any labels or documentation.
In the event Accurate Imaging Resources has to collect past due payment by collection agency or lawsuit, you will be responsible to pay for all attorney / collection fees, plus interest of 1.5% per month from due date.